logo

Grievance & Redressal Mechanism

Grievance & Redressal Mechanism

We believe that successful business depends on creating long lasting relationship with customers. For us, developing and sustaining long-term relationship is the most critical ingredient to competitive advantage.

BOB Cards has made it a top priority to be a customer friendly credit card company. We have setup a separate Customer Grievances and Redressal Cell, which takes care of all the enquiries, queries and complaints / grievances of the customers. We provide following type of support to our customers to deal with the customer's requirement more effectively and in-time.

Phone Call Support

If the Customer has any query or complaint, they can call us on any of the Area Office contact numbers provided with the list of Area Offices. Alternatively, they can also contact us on the following numbers of our Corporate Office.

IssuesEmail / Phone. NO.
Status of application / Credit Card despatch / PIN despatch / Card Conversionccb@bobcards.com
1800-223-224
(Toll Free from MTNL/BSNL Lines)
Product information, New schemes1800 225 100 / 1800 225 110
(Toll Free from MTNL/BSNL Lines)
Billing related queries including duplicate Bill, wrong Bill, Non-receipt of Bill,
New Card in Lieu of Lost/Stolen card
crm@bobcards.com
1800-225-100 / 1800-225-110
(Toll Free from MTNL/BSNL Lines)
Hotlisting of Card 1800-225-100
(24 X 7 Toll Free from MTNL/BSNL Lines)
All other queries crm@bobcards.com
1800-225-100 / 1800-225-110
(Toll Free from MTNL/BSNL Lines)

Toll Free Numbers 1800-225-110 / 1800-223-224 (10 a.m. to 6:30 p.m. - Monday to Friday )

All other queries

Customers can also directly write to our

Vice President, CRM & Billing
BOB Cards Ltd.
"Baroda House", Behind Dewan Shopping Centre, S.V. Road, Jogeshwari (W.), Mumbai-400 102.
Fax. No.: 022-26764952
Toll Free No. : Toll Free 10 am to 6:30 pm(except all Saturday, Sunday & Other Public Holidays)

Please be ready with the following information before making a call : Your credit card number, your name, your contact phone number, your e-mail ID (If any).

For authorization related queries you can contact our 24 hours, Toll Free No.: 1800 225 100 (MTNL/BSNL Lines).

E-mail Support

Also, all the Area offices are having their e-mail IDs listed on the website of BOB Cards Ltd. Customers can make contact to the nearest Area Office on the e-mail IDs or the Customer can also write an e-mail to us at crm@bobcards.com to register their queries/complaints.

Customer Grievances & Redressal Mechanism

We have also setup our customer grievances and redressal mechanism to address the complaints of the customers. Customers are requested to follow the following procedure, if the complaints are not addressed within the 3 working days.

Level Customer Service Response Time
Level1crm@bobcards.com5 Working Days
Level2avpcrm@bobcards.comNext 4 Working Days
Level3vpcrm@bobcards.comNext 3 Working Days

To apply for credit card, SMS ' Apply <space> <your city> ' to 9223990624 NOW!

icon By applying for a credit card, I authorize BOB Financial & its representatives to call me or SMS me with reference to my request. This consent will override any regristration for DNC / NDNC. I also understand providing credit card is at the sole discretion of the Company.
About Us Bank of Baroda Reserve Bank of India Visa / MasterCard security registration Downloads Most Important T&C Cardholder Agreement FAQs
Work With Us Tenders Grievance Redressal Do Not Call Registry (DNCR) Fair Practice Code Public Disclosures Security Tips Alert Disclaimer
Copyrights 2018 - BOB Financial Solutions Limited
(formerly known as Bobcards Limited).
All rights reserved.
 
Site best viewed at 1366x768 resolution in Chrome 30+, IE 11+, Firefox 27+, Android 5+ & latest version of others