We believe that successful business depends on creating long lasting relationship with customers. For us, developing and sustaining long-term relationship is the most critical ingredient to competitive advantage.
BOB Cards has made it a top priority to be a customer friendly credit card company. We have setup a separate Customer Grievances and Redressal Cell, which takes care of all the enquiries, queries and complaints / grievances of the customers. We provide following type of support to our customers to deal with the customer's requirement more effectively and in-time.
If the Customer has any query or complaint, they can call us on any of the Area Office contact numbers provided with the list of Area Offices. Alternatively, they can also contact us on the following numbers of our Corporate Office.
| Issues | Email / Phone. NO. |
|---|---|
| Hotlisting of Card | For urgent blocking of card please call on 1800 103 1006/1800 225 100 (24*7)Toll Free from MTNL/BSNL Lines) or SMS BLOCK <last 4 digits of your credit card number> at 9223172141 from your registered mobile number |
| Billing related queries including duplicate Bill, wrong Bill, Non-receipt of Bill, New Card in Lieu of Lost/Stolen card |
crm@bobfinancial.com 1800 103 1006/1800 225 100 (24*7) (Toll Free from MTNL/BSNL Lines) |
| Status of application / Credit Card dispatch / PIN dispatch / Card Conversion | Please click here or call at Tollfree number 1800 225 100 |
| Product information, New schemes | 1800225100 (24*7) (Toll Free from MTNL/BSNL Lines) |
| All other queries | crm@bobfinancial.com 1800 103 1006/1800 225 100 (24*7) (Toll Free from MTNL/BSNL Lines) |
Toll Free Numbers 1800 103 1006/1800 225 100 (24*7)
Customers can also write to
Mr. Ravi Ranjan Kumar, Grievance Redressal Officer on
escalations@bobfinancial.com or call at 022- 41683700 (Ext. 433)
15TH FLOOR, 1502/1503/1504, DLH PARK, S.V. ROAD, GOREGAON, Mumbai- 400 102 (WEST)
Please be ready with the following information before making a call : Your credit card number, your name, your contact phone number, your e-mail ID (If any).
For authorization related queries you can contact our 24 hours, Toll Free No.: line 1800 103 1006/1800 225 100 (24*7) (MTNL/BSNL Lines).
Also, all the Area offices are having their e-mail IDs listed on the website of BOB Financial Solutions Limited. Customers can make contact to the nearest Area Office on the e-mail IDs or the Customer can also write an e-mail to us at crm@bobfinancial.com to register their queries/complaints.
We have also setup our customer grievances and redressal mechanism to address the complaints of the customers. Customers are requested to follow the following procedure, if the complaints are not addressed within the 5 working days.
| Level | Customer Service | Response Time |
|---|---|---|
| Level1 | crm@bobfinancial.com | 5 Working Days |
* If your complaint is still unresolved, you can write to Level2
Mr. Ravi Ranjan Kumar, Grievance Redressal Officer on escalations@bobfinancial.com
or call at 022- 41683700 (Ext. 433)
15TH FLOOR , 1502/1503/1504,
DLH PARK, S.V. ROAD,
GOREGAON, Mumbai- 400 102 (WEST)
