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Grievance & Redressal Mechanism

Grievance & Redressal Mechanism

We believe that successful business depends on creating long lasting relationship with customers. For us, developing and sustaining long-term relationship is the most critical ingredient to competitive advantage.

BOB Cards has made it a top priority to be a customer friendly credit card company. We have setup a separate Customer Grievances and Redressal Cell, which takes care of all the enquiries, queries and complaints / grievances of the customers. We provide following type of support to our customers to deal with the customer's requirement more effectively and in-time.

Phone Call Support

If the Customer has any query or complaint, they can call us on any of the Area Office contact numbers provided with the list of Area Offices. Alternatively, they can also contact us on the following numbers of our Corporate Office.

IssuesEmail / Phone. NO.
Status of application, Non receipt of Cards,ccb@bobcards.com
1800-225-110
(Toll Free fro MTNL/BSNL Lines)
022-42068519-22
Renewal of Cards022-42068518/19/20/21/22
Billing related queries including duplicate Bill, wrong Bill, Non-receipt of Bill crm@bobcards.com
022-42068632
022-42068633
022-42068634
Product information, New schemes, New Cards Lost/Stolen Card mktg@bobcards.com
022-42068520
wbc@bobcards.com
022-42068518/16
All other queries crm@bobcards.com
022-42068632/33/34
1800 225110

All other queries

Customers can also directly write to our

Vice President, CRM & Billing
BOB Cards Ltd.
"Baroda House", Behind Dewan Shopping Centre, S.V. Road, Jogeshwari (W.), Mumbai-400 102.
Fax. No.: 022-26764952
Toll Free No. : Toll Free 10 am to 6:30 pm(except all Saturday, Sunday & Other Public Holidays)

Please be ready with the following information before making a call : Your credit card number, your name, your contact phone number, your e-mail ID (If any).

For authorization related queries you can contact our 24 hours, Toll Free No.: 1800 225 100 (MTNL/BSNL Lines).

E-mail Support

Also, all the Area offices are having their e-mail IDs listed on the website of BOB Cards Ltd. Customers can make contact to the nearest Area Office on the e-mail IDs or the Customer can also write an e-mail to us at crm@bobcards.com to register their queries/complaints.

Customer Grievances & Redressal Mechanism

We have also setup our customer grievances and redressal mechanism to address the complaints of the customers. Customers are requested to follow the following procedure, if the complaints are not addressed within the 3 working days.

Complaint Redressal MechanismE-mail Contact
If the complaints remain unattended for more than 3 daysSend email to vpcrm@bobcards.com
If the complaints remain unattended for more than 7 daysSend email to evp@bobcards.com
If the complaints remain unattended for more than 15 days.Send email to md@bobcards.com

To apply for credit card, SMS ' Apply <space> <your city> ' to 9223990624 NOW!

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(formerly known as Bobcards Limited).
All rights reserved.
 
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