The security and privacy of customers’ personal information is our top most priority. Our security has all the information to help you stay safe when you transact. Refer below for further information:
Some valuable points to ponder to avoid misuse on your credit card:
Some simple steps can protect your card while you shop online:
Customers are advised to protect their cards, and their credentials; and do not share confidential personal information like Card number, Card Verification Value (CVV), Expiry date, PIN(s) or OTP (one time password) (setup to process online transaction) to any other person / third party (including subsidiaries, bank, and its officials). If the customer is disputing OTP enabled / ATM transactions’ which got processed after authenticating the PIN, it is considered as secured transactions. Customers would be fully liable for such transactions because such transactions’ considered as a secured method.
Customers are required to promptly report any fraudulent usage on their cards, so that the cards are blocked for further usage. This can be done by calling BOB Financial Solutions Limited (BFSL) helpline number (helpline number and timing will be provided here). Customers’ are advised to keep their personal information like mobile number & email address up to date with BFSL to receive regular transactions alerts, it will help BFSL also to reach out to the customers in-case of any suspicious activities.
Several signs can help you determine if an email is legitimate or a spoof. Learn how to recognize and protect yourself from fraudulent emails asking for card information.
What is a spoof?
Spoof emails (also known as phishing or hoax emails) appear to be from well know companies. To bait you, an email may say there is an urgent situation concerning your card/ bank account, then asks you to click a link back to a spoof website to provide personal information. Even if you don't supply any information, just selecting the link, may enable fraudster to access your computer, record your keystrokes, and capture your passwords. Also, beware of spoof web forms that ask you to provide confidential information like; Date of Birth (DOB), PAN , Credit or Debit card number and bank account number etc. that a legitimate company would not ask the customer.
How to spot a spoof?
Sense of urgency - Messages claim your card/account will be closed or temporarily suspended, and warn you'll be charged if you don't respond urgently.
Spelling errors - There may be obvious spelling errors, which help spoof emails avoid spam filters.
Name & email address mismatch – At times, when a spoof email is received, name of the sender & email address do not match. It may say X name wherein email id suggests different name or company.
How to protect yourself?
Go there directly - The best way to get to any site is to type its address (URL) into your browser and then bookmark it.
Segregate Email Accounts - Create separate email accounts for personal and official activities. It is recommended to select email id with Secure Socket Layer (SSL) certificate for Bank related communication. (URL should start with https:// and NOT http://).
For further assistance please call on our All India Toll Free Number 1800 225 100 or write to us at email@example.com