Cardholder in such cases has to inform to the nearest BOBCard Area Office or at 1800 225 100 (All India Toll Free) and report the loss/theft of Credit Card so that the Card is blocked immediately.
Report loss to the police and collect a copy of the complaint / FIR and submit the same to the Company immediately.
In the event of misuse in "Card not lost†scenario, the cardholder has to file a FIR online to the local cyber crime cell of the State Police and send the copy of the same to the Company for record.
Cardholder will be liable for all transactions made on the Card until blocking of the card or receipt of the written confirmation along with a copy of the police complaint/FIR. The Cardholder’s liability would then be limited to Rupees 1,000/- only for all subsequent misused charges after receiving of the written confirmation about loss/theft Card.
If the Cardholder subsequently recovers the Card, the recovered Credit Card must not be used. Please destroy the Card by cutting into several pieces through the magnetic strip.