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SMS Services

SMS Services

  

Now enjoy receiving BoB Credit Card account related services instantly on your registered mobile number, through
Instant SMS service. For example, in case you need to know your balance enquiry, simply send SMS BAL XXXX
to 9223172141 and instantly know your card balance.
So, what are you waiting for ? Save 9223172141 in your phone’s contact list now.

Frequently Asked Questions:

Q.1. What is Instant SMS Service?

Ans : The Instant SMS service lets you receive information related to your BoB Credit Card on an SMS. You only need to SMS KEYWORD (specified for your query) XXXX where XXXX = Last 4 digits of your BoB Credit Card number to 9223172141 from your registered mobile number.

Q.2. What are the kinds of services I can avail through the Instant SMS service?

Ans : The services that you can avail through Instant SMS service are listed below, along with the keywords you need to use:

  • Balance enquiry: SMS BAL XXXX
  • Block lost or stolen card: SMS BLOCK XXXX
  • Reward point summary: SMS REWARD XXXX
  • Last Statement summary : SMS STAT XXXX

Please note, for every SMS request that you send to 9223172141, there is a charge applicable as per your mobile tariff plan. This amount goes to your telephone operator and the SMS provider. BoB Credit Card does not charge you anything for this service. Please check with your operator to know more about the charges levied for this service

Q.3. Do I need Data Service/Internet/GPRS to access the Instant SMS service?

Ans : No, you do not need a Data Service/Internet/GPRS connection to use this service. You can avail this service from all mobile phones using the standard SMS service.

Q.4. Can I avail this service from any mobile number?

Ans : No, you cannot avail this service from any mobile number. To use this service, you must send your SMS only from the mobile number registered with us, against your BoB Credit Card.

In case your mobile number is not updated with us, you can update the same in 2 simple ways:

Q.5. I have just received my upgraded/replaced BoB Credit Card. Can I still fetch information about my old card?

Ans : If you have upgraded/replaced your BoB Credit Card, all details of your old card would have been migrated to your new card. You need to SMS query-specific KEYWORD XXXX, where XXXX will be last 4 digits of your new BoB Credit Card.

Q.6. How soon can my card be blocked once I send the request through Instant SMS service?

Ans : We will block your card the moment we receive your card block request through SMS. An instant block confirmation SMS will also be sent to you. If you do not receive a confirmation SMS from us within 5 minutes of your request, please do not consider the card to have been blocked. Please call up our Toll-free Helpline, and get your card blocked immediately in order to avoid any misuse or login to your account in www.bobfinancial.com to block your card instantly.

Billing
  • For blocking your BoB credit card SMS BLOCK <credit card number>, through your registered contact number to +91 9323803935 or call us (Toll Free from MTNL/BSNL Lines) 1800-103-1006/ 1800-225-100. You can also block credit card through https://online.bobcards.com (If registered)
  • For any query, related to your credit card you may call us (Toll Free from MTNL/BSNL Lines) 1800-103-1006/ 1800-225-100    (24*7)


Or email us at crm@bobfinancial.com as mentioned below with your credit card number in the subject line:

QueryAbbreviation to be used in the subject matter of email along with Credit card Number * Email Id
Bill RelatedBR (Your Credit Card No *)crm@bobfinancial.com
Payment RelatedPR (Your Credit Card No *)
Transactions RelatedTR (Your Credit Card No *)
Bonus PointsBP (Your Credit Card No *)
Go Green ActivationGG (Your Credit Card No *)
Data AmendmentDA (Your Credit Card No *)
Cancellation & ClosureCC (Your Credit Card No *)
BlockingBL (Your Credit Card Number *)
UnblockingUBL (Your Credit Card Number *)
Limit EnhancementLE (Your Credit Card Number *)
Auto DebitAD (Your Credit Card Number *)
Others(OTP/IVR/Portal/Online Txns)OTH (Your Credit Card No *)

Kindly email your query by mentioning abbreviation (Your Credit Card Number *) in the SUBJECT to crm@bobfinancial.com

Eg: If you have query related to Application Status kindly use AS (Your Application Reference Number) in the Subject matter of e-mail SUBJECT matter of emails.

Merchant Business (POS Machines)

Merchant Contact Centre

For technical support & paper rolls call at : 022-40426060 / 18602332332 (on all days between 7 am to 11 pm)
For all other support & request call at: 1800223225 (between 9.30 AM to 6.00 PM on all working days) or e-mail at pos@bobfinancial.com
icon By applying for a credit card, I authorize BOB Financial & its representatives to call me or SMS me with reference to my request. This consent will override any regristration for DNC / NDNC. I also understand providing credit card is at the sole discretion of the Company.
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(CIN: U65990MH1994GOI081616).
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